Welcome to our Frequently Asked Questions section! We’ve compiled answers to common queries about our premium dog care products and services. If you can’t find what you’re looking for, our dog-loving support team is always happy to help at [email protected].

🐾 About Fuzzyard Shop

What kind of products does Fuzzyard Shop specialise in?
We’re passionate about comprehensive dog care, offering premium products across health, wellness and lifestyle categories. Our range includes specialised healthcare supplements (joint, kidney, liver and digestive support), dental care, grooming essentials, comfortable bedding, nutritious food options, and engaging toys – all carefully selected for quality and effectiveness.
Who is Fuzzyard Shop designed for?
Our products cater to devoted dog owners who prioritise their pet’s wellbeing at every life stage. Whether you have a playful puppy, an expecting mother, an active adult dog, or a senior companion needing extra care, we’ve got tailored solutions. Our customers value premium, vet-approved products delivered conveniently to their doorstep.

🐾 Product Questions

How do I choose the right healthcare supplement for my dog?
Our products are clearly categorised by health concern (joint mobility, digestion, skin/coat etc.). For age-specific needs, check our ‘Senior Dog Care’ or ‘Pregnancy & Nursing’ sections. Each product includes detailed descriptions and usage guides. When in doubt, consult your vet about your dog’s specific requirements.
Are your dental chews suitable for all dog sizes?
We offer dental chews in various sizes and formulations. Product pages specify weight recommendations. For small breeds or dogs with dental issues, look for our ‘gentle’ or ‘small breed’ variants in the Dental & Oral Care section.
Do you carry hypoallergenic grooming products?
Absolutely! In our Dog Grooming section, you’ll find specially formulated shampoos and coat care products for sensitive skin, marked ‘hypoallergenic’. These are fragrance-free and made with gentle, natural ingredients.

🐾 Ordering & Account

How do I create an account?
During checkout, simply select ‘Create an account’ after entering your email. You’ll receive a verification link to set your password. Account holders enjoy faster checkout and order tracking.
I forgot my password – what should I do?
Click ‘Forgot password’ on the login page. We’ll email a secure link to reset your password within minutes. Check your spam folder if you don’t see it.
Can I modify my order after placing it?
We process orders quickly to get tails wagging sooner! Contact us immediately at [email protected] if you need changes – we’ll try to accommodate requests made within 2 hours of ordering.

🐾 Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB and PayPal for secure, hassle-free transactions. All payments are processed through encrypted systems for your protection.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption and never store your full payment details. You can also opt for PayPal’s secure payment gateway for additional peace of mind.
Why was my payment declined?
Common reasons include insufficient funds, incorrect CVV, or your bank’s fraud prevention measures. Try again or use an alternate payment method. For persistent issues, contact your card issuer.

🐾 Shipping & Delivery

What are my shipping options?
We offer two tail-waggingly good options:
– Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx (perfect for urgent health supplements)
– Free Shipping: 15-25 day delivery via EMS for orders over £50 (ideal for bulk purchases)
How long does order processing take?
Our Lichfield team personally packs each order within 1-2 business days using eco-friendly materials. You’ll receive dispatch notification with tracking details.
Do you ship to my country?
We ship globally* with reliable couriers! (*Excluding select Asian regions and remote areas). Contact [email protected] for specific country inquiries.
My tracking hasn’t updated – what should I do?
Courier systems sometimes experience delays. Wait 48 hours, then check again. If still no update, email us with your order number and we’ll investigate with the carrier.

🐾 Returns & Refunds

What’s your return policy?
We offer a 15-day return window from delivery date for unused, unopened items in original packaging. Simply contact [email protected] to initiate a return. Some health products may have specific restrictions – check individual product pages.
How long do refunds take?
Once we receive and inspect your return, refunds process within 5 business days. The timing depends on your payment provider (credit cards typically show refunds in 3-10 business days).
What if my product arrives damaged?
Oh no! Please email photos of damaged items to [email protected] within 48 hours of delivery. We’ll promptly send replacements or process refunds – no need to return damaged goods.

🐾 Still Have Questions?

Our friendly, dog-loving customer care team is ready to help! Reach us at [email protected] for personalised assistance. We typically respond within 24 hours (except weekends and UK bank holidays).

Remember, at Fuzzyard Shop, we treat every inquiry with the same care we’d want for our own furry family members. 🐶❤️