At Fuzzyard Shop, we treat your personal data with the same care and protection we’d want for our own dogs’ wellbeing. This policy explains how we collect, use, and safeguard your information when you visit dogstorehub.com or purchase our premium dog care products.

🐾 Just as we carefully select products for your pup’s health, we’re equally meticulous about protecting your privacy. 🐾

1. Information We Collect

When you shop with us or browse our site, we may collect:

  • Personal Details: Name, email address, shipping/billing address, phone number when you create an account or place an order
  • Payment Information: Card type, last 4 digits (we never store full card numbers), PayPal email (processed through secure payment gateways)
  • Purchase History: Products bought (like dental chews or joint supplements) to improve recommendations
  • Technical Data: IP address, browser type, device information for security and site optimization
  • Preferences: Your selected currency, language, and product interests (e.g., senior dog care or hypoallergenic products)

2. How We Use Your Information

We use your data responsibly to:

  • Process and ship your orders for those tail-wagging goodies
  • Provide customer support for your dog care questions
  • Send order confirmations and shipping updates (because we know you’re eager for those calming treats to arrive)
  • Improve our products and website based on what dog parents like you need
  • Prevent fraud and keep your transactions secure
  • With your consent, send helpful care tips or special offers on products matching your pup’s needs (like skin & coat supplements)

3. Data Sharing & Disclosure

We never sell your personal data. Limited sharing occurs with:

  • Payment Processors: Like PayPal or card networks to complete transactions
  • Shipping Partners: Only what’s needed to deliver your dog beds or healthcare products
  • Legal Requirements: If required by law enforcement or to protect our business

4. Data Storage & Security

We protect your data with:

  • SSL Encryption: All data transfers are secured (look for the padlock icon in your browser)
  • Limited Retention: We only keep data as long as necessary (typically 5 years for tax records)
  • Secure Servers: Hosted in GDPR-compliant facilities with regular security audits

Despite our best efforts, no online system is 100% secure. We recommend using unique passwords and monitoring your account activity.

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal data
  • Object to certain processing (like marketing emails)
  • Request a copy of your data in machine-readable format
  • Withdraw consent where applicable

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

Our site uses:

  • Essential Cookies: For basic functions like adding dog toys to your cart
  • Analytics Cookies: To understand how dog parents navigate our site (anonymized data)
  • Marketing Cookies: Only with consent, to show relevant ads for products like joint supplements

You can manage cookies through your browser settings. Note that disabling cookies may affect site functionality.

7. International Transfers

As we ship globally (except certain regions), your data may be transferred outside the UK/EEA. We ensure all transfers comply with applicable laws using Standard Contractual Clauses or other safeguards.

8. Policy Updates

We may update this policy as our business grows (like when we add new dog healthcare products). Significant changes will be notified via email or site announcements.

Contact Us

For privacy questions or to exercise your rights:

Email: [email protected]

Post: Fuzzyard Shop, 49 Stonneyland Dr, Lichfield, GB CH4F 2HH

We aim to respond within 5 working days – about the same time it takes for those premium dog foods to reach your doorstep!