At Fuzzyard Shop, we want every product to bring joy to you and your pup. But we understand that sometimes things don’t work out – maybe those calming treats weren’t quite right for your energetic Labrador, or the dog bed wasn’t the perfect fit. That’s why we’ve made our returns process as simple as teaching a puppy to sit!

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unopened packaging (for health and safety reasons)
  • Undamaged and unused
  • Accompanied by the original receipt or order confirmation

Important Note: For the health and safety of all our furry friends, we cannot accept returns on opened healthcare products (including dental chews, joint supplements, skin & coat treatments) or personal care items (like grooming tools). These products are final sale once opened.

How to Initiate a Return or Exchange

Follow these simple steps to start your return:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. We’ll email you a Return Authorization Number and shipping instructions
  3. Pack the item securely in its original packaging (we recommend using the box it came in)
  4. Include the completed Return Form (template provided below)
  5. Ship the package to our returns address (provided in your authorization email)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping service as we can’t be responsible for lost return packages.

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except in cases of our error)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your bank

Exchange Process

Want to exchange for a different size or product? No problem!

  1. Follow the same return process above
  2. In your email, clearly state what you’d like to exchange for
  3. We’ll process the exchange once we receive your return
  4. You’ll only need to pay any price difference (we’ll contact you if this applies)

Return Form Template

Fuzzyard Shop Return Form

Order Number: _________________________

Date Received: _________________________

Items Returning: _________________________

Reason for Return: _________________________

☐ Refund requested
☐ Exchange requested (please specify): _________________________

Customer Name: _________________________

Customer Signature: _________________________

Date: _________________________

International Returns

For our international customers (excluding Asia and certain remote areas):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • Original shipping fees are non-refundable

Damaged or Defective Items

If your item arrived damaged or defective:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damaged item and packaging
  3. We’ll arrange a replacement or refund at no cost to you

Puppy Promise: We aim to make every return experience as stress-free as a belly rub. If you have any questions, our team is always happy to help at [email protected].