Term and Conditions

🐾 Welcome to Fuzzyard Shop! These terms outline the rules for using our website and purchasing our tail-wagging products. By accessing our shop, you agree to these terms – they’re as important as your pup’s daily walk!

1. Who We Are

Fuzzyard Shop (“we”, “us”, or “our”) operates the website dogstorehub.com, providing premium dog care products from our location at 49 Stonneyland Dr, Lichfield, GB CH4F 2HH.

Our shop specializes in:

• Health & wellness products (dental care, joint support, skin & coat treatments)
• Nutritional supplements (digestion aids, kidney/liver support)
• Comfort items (dog beds, blankets)
• Grooming essentials
• Playful dog toys
• Life stage products (senior care, pregnancy support)

2. Our Furry Customers

Our products are designed for responsible pet owners who:

• Value their dog’s health and wellbeing
• Appreciate high-quality, specialized pet care solutions
• Understand different life stage needs (from puppies to seniors)
• Seek convenient home delivery of pet essentials

3. Website Use

When visiting our dog-friendly corner of the internet:

• You must be at least 18 years old to place orders
• All information you provide must be accurate (no pretend puppies!)
• You agree not to misuse our content or disrupt our operations
• We may update these terms occasionally – we’ll notify you of significant changes

4. Product Information

We strive to be as transparent as an open dog park:

• Product descriptions are provided in good faith but may vary slightly in appearance
• Images are for illustration purposes
• Always check ingredients if your dog has allergies
• For health products, consult your vet before use if your dog has medical conditions

5. Ordering & Payment

Making purchases should be as easy as teaching “sit”:

• Orders constitute an offer to purchase which we may accept or decline
• We accept Visa, MasterCard, JCB, and PayPal
• Prices are in GBP and include VAT where applicable
• You’re responsible for any customs fees for international orders
• We process payments when your order ships

6. Shipping Policy

We’ll chase your order like a dog after a tennis ball:

• Orders process in 1-2 business days (excluding weekends/holidays)
• Shipping options:
  • Standard (10-15 business days via DHL/FedEx) – £12.95
  • Free (15-25 business days via EMS) for orders over £50
• We ship worldwide except Asia and certain remote areas
• Delivery times are estimates, not guarantees

7. Returns & Refunds

Not completely satisfied? We’ll make it right:

• Returns accepted within 15 days of receipt
• Items must be unopened, undamaged, in original packaging with receipt
• Non-returnable items:
  • Opened healthcare products (dental chews, supplements)
  • Grooming tools
  • Opened nutritional products
• Customers cover return shipping unless we made an error
• Refunds process within 3-5 business days after we receive returns

8. Intellectual Property

Our brand is as precious as your pup’s favorite toy:

• All website content is our property or used with permission
• You may view and print pages for personal use only
• The Fuzzyard name and logo are trademarks
• Unauthorized use may result in legal action

9. Liability Limitations

We’re responsible but within reason:

• We’re not liable for incidental or consequential damages
• Our total liability is limited to the order value
• We’re not responsible for:
  • Product misuse or incorrect use
  • Events beyond our reasonable control
  • Third-party actions
• Always supervise your dog with new toys or chews

10. General Provisions

• English law governs these terms
• Disputes will be resolved in UK courts
• If any provision is invalid, the rest remain in effect
• Our failure to enforce a right doesn’t waive that right